Data Exchange with Donor Management CRM

Data Exchange

Data exchange guide

Greater Giving’s Data Exchange is a feature built into Greater Giving Online. Use of the feature can be focused into two key areas; importing data before your event and exporting data after your event. The short video below shows more of how this works. While Event Software Online is the center of activity during the annual event, most nonprofits use some form of Donor Management Software (DMS) as a year-round long-term repository for all of their supporters. This topic tells you how to exchange key data between Event Software Online and the leading donor management CRM packages.

There are two major data exchange necessities:
1) Share supporter contact information 2) Record event purchases and donations, called gift information, in the donor management CRM. Greater Giving provides handy exports that make it easy to move essential data while avoiding duplicate data entry and the errors that can occur in manual data handling. The exchange of gift information includes key event information to the donor management CRM, while the more detailed event information history remains in Greater Giving.

Before the event:

Supporter Import (DMS to Event Software Online): The Supporter Import allows you to transfer your supporter information from the DMS database into the Event Software Online. This transfer populates the bidder, donor, and staff information in the Event Software Online and it brings over their ID number. The transfer can be executed multiple times if needed. Besides avoiding the duplicate data entry into Event Software Online, the Supporter Import is key by establishing the Alternate ID in Event Software Online. That ID is used to avoid duplicates in further Supporter Imports from donor management CRM and to identify information sent back to donor management CRM after the event.

Get the scoop in this video.

During event and event wrap-up

All event activities are performed in Event Software Online, for example:

  • Assigning bid number
  • Tracking reservations and ticket sales
  • Managing auction donations
  • Creating packages to sell at the event
  • Recording all donors and the auction items they donate
  • Recording all payments from the event
  • Creating bid sheets, catalog, runner sheets, bid cards, etc.
  • Creating your auction-specific thank you letters to donors, staff, and guests
  • Transferring all constituent and auction-specific data back into the DMS after the event sales and payments in Event Software Online so that no more amounts are due before moving to the next step.

6 Responses to “Data Exchange with Donor Management CRM”

  1. We are a new charity nonprofit organization with the cause of ending homelessness and hunger in Ventura County, CA.
    Our website is under construction and we are looking at software (a data base system) to auto mate our fundraising efforts.
    We have looked at the following: Kindful, eTapestry-blackbaud, Donor Perfect, Trailblazer and insightly.

    Is it possible for you to share with Hope Foundation how you compare to above CRM’s and could we set up a demo to see Greater Giving Demo?

    Best regards,
    Ken Duff, Pres/Founder
    (805) 660-5331
    Hope Foundation Ventura County
    please cc
    (805) 633-1211 office

    • Tracey Lorts

      Ken, thank you so much for reaching out! I’ve forwarded your information onto your Area Representative, who will be in touch shortly. Best of luck!

  2. We have iMIS as our CRM but our website is creating duplicates. I am interested in learning how your Data Exchange can be used to prevent creation of duplicate records for our donors who donate online (vs our Direct Mail program).

    Richard Gaines
    Salesian Missions
    2 Lefevre Lane
    New Rochelle, NY 10801-5710
    Phone: (914) 633-8344 ext.207

    • Dathan Montes

      Thanks for reaching out Richard! I am going to get this question over to our sales engineer and have him reach out to you directly – expect a follow up shortly.

  3. We have used Greater Giving for years and are now looking into purchasing CRM system. We are at the beginning of our search and I would like our new system to be able to easily integrate GG. Currently looking at Little Green Light, Neon, Salsa, SalesForce. We would like to you input.

    • Dathan Montes

      Hi Shelley,
      Greater Giving Event Software is often used in conjunction with donor management systems or constituent relationship managers. Our software includes tools to help organizations transfer the data between Greater Giving and DMS softwares. Using these tools a customer can import and export information to and from their DMS. We are also in the process of publishing a Salesforce app for customers using the Salesforce Non-profit Success Pack. Hope that helps, feel free to give our support team a call for more information – Phone (866) 269-8151, Email, or chat support via our homepage. Thanks!


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